Terms & Conditions
Please read our terms and conditions carefully before proceeding with registration.
Edomx Loyalty Service Description
Edomx provides a comprehensive cashback loyalty platform that enables merchants to offer instant M-PESA cashback to customers, driving increased sales and customer retention through automated reward systems.
Service Level Agreements
We guarantee 99.5% uptime for our platform services. Our systems are monitored 24/7 with automatic failover mechanisms to ensure continuous service availability.
Customer Support & Dispute Resolution
Technical support is available Monday-Friday 8AM-6PM EAT. Disputes are resolved within 48 hours through our dedicated merchant support team. Emergency support is available 24/7 for critical issues affecting payment processing.
Commission Structure
Merchants earn 40% commission on all cashback transactions. Commission is calculated as: (Transaction Amount × Cashback Rate × 40%). Minimum commission per transaction is KSH 0.50.
Platform Fees & Payment Schedule
Monthly platform fee of KSH 500 for basic service. Payments are processed weekly every Friday. Commission payments are made via M-PESA to your registered business number.
Refund & Chargeback Policies
Refunds are processed within 3-5 business days. Chargebacks are deducted from future commission payments. Merchants are liable for fraudulent transactions on their accounts.
M-PESA Debit Permissions
By accepting these terms, you authorize Edomx to automatically debit your M-PESA business account for loyalty program fees as outlined above.
Authorized Transaction Types
Authorization covers: monthly platform fees, cashback payments to customers, commission adjustments, and chargeback recoveries.
Transaction Limits
Daily debit limit: KSH 50,000. Single transaction limit: KSH 10,000. Authorization is valid for the duration of your service agreement and renews automatically unless cancelled.
Data Collection & Usage
We collect customer transaction data, phone numbers, and purchase patterns to provide loyalty services. Data is used for cashback processing, analytics, and service improvement.
Data Protection Measures
All data is encrypted in transit and at rest. We comply with Kenya's Data Protection Act 2019. Customer data is stored securely and access is restricted to authorized personnel only.
Third-Party Sharing
Customer data may be shared with Safaricom for M-PESA processing and with analytics partners for service optimization. No data is sold to third parties.
Contract Termination
Either party may terminate this agreement with 30 days written notice. Immediate termination is allowed for breach of terms or fraudulent activity.
Final Settlement Process
Upon termination, final commission payments are processed within 14 days. Outstanding fees are deducted from final payments. Refunds for prepaid services are processed within 30 days.
Data Retention
Transaction data is retained for 7 years for compliance purposes. Customer data is anonymized after 2 years. Merchants may request data deletion subject to legal requirements.
Dispute Escalation Process
Step 1: Contact merchant support. Step 2: Escalate to senior management within 5 days. Step 3: Formal mediation if unresolved within 14 days.
Arbitration Procedures
Unresolved disputes are subject to binding arbitration under the Arbitration Act 1995 of Kenya. Arbitration takes place in Nairobi with proceedings in English.
Governing Law & Contact
This agreement is governed by Kenyan law. For disputes, contact: legal@edomx.co.ke or call +254-700-123-456. Physical address: Edomx Limited, ABC Place, Waiyaki Way, Nairobi.